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Don't Get Left Out in the Cold: Tips for Ordering Sugar Free Syrups & Avoiding Out of Stocks this Winter
Wednesday November 19, 2014 by Barista Pro Shop
As a cafe owner, the changing of the seasons means a lot more than just a surge in hot beverage purchases. The cold and inclement weather also brings with it complications that can impact your supply chain logistics. We don't often delay shipments due to poor weather conditions, but there are definitely times when we have to, in order to give your products the best chance of arriving ready to use. If a shipment is delayed, for any reason, you will be contacted by a customer service representative.
Sugar free syrups make up the biggest category of products that we have trouble with in the extremely cold weather. Sugar in syrups raises the freezing temperature--but the substitute sweeteners in sugar free syrups don't have that same effect. So, how cold does it have to be for sugar-free syrups to freeze? 20℉ and below is the critical range when these products tend to freeze and result in wasted product, broken bottles and messy shipments. Although no one enjoys waiting on their orders, on extremely cold days our policy is to hold sugar-free syrups, because if we ship your order regardless of the freezing temperatures you could be worse off than if waited an extra day or two for the cold temperatures to pass.
Here lies the problem, temperatures are almost certain to drop within this range during the winter months for many if not all areas across the United States. This means, if you serve sugar-free syrups in any of your beverages you could be affected by potential holds on your order. If this is the case, you run the risk of an out-of-stock which could result in a loss of sales if you can’t persuade her to try something new. For every drink order you fail to fulfill, you not only lose that additional cash flow; you could also face the loss of a lifetime customer. If a customer comes to your shop, but fails to receive what she wanted or expected, it is exponentially more difficult to convince her to return at a later time. So, how can you avoid out-of-stocks and delayed shipments?
Follow these tips and tricks to ensure that your orders ship and you have the sugar-free syrup stock you need:
-Before the freezing temperatures sweep across the nation, proactively stock up on your sugar free syrups when shipments will likely to go out the same day, as long as you place your order by 2pm. Investing in additional inventory of sugar free syrups will benefit you in the long run, allowing you to avoid service interruptions and satisfy all your customers’ requests.
-Syrups have a shelf life of at least a year so you won’t have to worry about waste from spoilage. However, be sure to consider storage so that you are prepared to handle the additional inventory properly without cramping your staff’s workspace or service line.
-If you have to place an order for sugar free syrups during a time when the weather is below freezing, you have two possible solutions:
-First, consider placing separate orders; one for your sugar-free syrups and one for all of the other products you need at that time in order to avoid all of your merchandise within that order being delayed. This allows you to receive all the products safe to ship in cold weather promptly, without risking frozen syrups and broken bottles. When issues arise, our customer service staff will do their best, but aren't guaranteed, to manually separate products susceptible to freezing from each order placed, and then notify you that your order will arrive in two shipments.
-Second, you could plan on consolidating your purchases in order to qualify for a pallet shipment. When you order a pallet, we are able to center load the sugar-free syrups you’ve ordered which allows them to be more insulated, thus greatly diminishing the risk of freezing. Don’t get intimidated by the idea of ordering a pallet, you may be pleasantly surprised at how easy it is to place an order that qualifies for a pallet shipment, see for yourself in our pallet gallery.
If you typically order sugar-free syrups, consider these tips as you plan for your fall/winter purchases forecasting. As always, if something we have covered is unclear or you wish to discuss other possible ways to avoid frozen products, orders being held at our warehouse, or waiting on re-shipments contact us today at 866-776-5288.